We are not responsible for any shipping carrier delays or damages.
As your shipment is being transported via freight truck, you need to be aware of your rights and responsibilities as the end recipient. All shipments are FOB Origin and become YOUR property upon departure from our warehouse where you are responsible for any losses that may occur during transit. Please be fully aware that your signature on the BOL or Freight Bill from the delivering carrier constitutes acceptance of the merchandise AS IS and in GOOD ORDER.
- On arrival, inspect the shipment immediately for any obvious signs of damage or discrepancies: Any shortages,damages, and discrepanciesmust be documented on the BOL or Freight Bill. Should you determine that any items are damaged, have a discrepancy, or are missing, you MUSTNOTE the item, the damage, or discrepancy and the condition before signing the BOL or Freight Bill! Beyond obvious damage, such as no wrapping around the merchandise or areas of the pallet that may have been punctured through with a forklift fork, you should look for any missing pallet runners, whether there is any banding holding the pallet together, any ripped saran wrap or cardboard, any substances spilled on the shipment, etc.
- You should open all cartons and containers: If there is ANY doubt that the merchandise is damaged (concealed or not) it MUST be noted on the BOL or Freight Bill or the obligation to prove that the delivering carrier did the damage becomes your responsibility. If you do not have time to inspect the cartons or containers, even if damage is not obvious to the outside of the package, YOU SHOULD WRITE ON THE BOL OR FREIGHT BILL: "SUBJECT TO INSPECTION".
- Do NOT be intimidated by the driver: The driver cannot leave until the BOL or Freight Bill is signed (irrespective of how much in a hurry the driver is in or how late the driver is). The carrier's driver should help you receive your shipment and answer your questions. While your driver is there, compare the pieces of freight you are receiving to your carrier's freight bill. When you have determined that the condition and quantity of your freight is acceptable, you can then sign the BOL or Freight Bill which serves as the delivery receipt. The driver will provide you with a copy of the BOL or Freight Bill where the driver will keep the signed copy as a delivery receipt. If a copy of the BOL or Freight Bill is not provided to you, request one as it is your right to receive one. The BOL or Freight Bill is the only documentation of the condition of a shipment when it arrives at your location and without this document, we cannot hold others accountable for items damaged or missing.