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Disclaimers and Sales Policies

Last Updated: November 16, 2020

General Information and Disclaimers on Arbor UpCycle Wood Products

At Arborist Now, Inc. DBA Arbor UpCycle (referred to as “Arbor UpCycle,” “AU,” “us,” or “we”), we value transparency and in furtherance of that, we adopted this disclaimer to provide clarity on what you can expect when purchasing goods or services from us. Please take the time to review the following disclaimer when purchasing a product or service from us. For any questions, please contact us at contact@arborupcycle.com

Wood is a natural product that reacts to temperature and humidity variations by expanding and contracting. These changes may be noticeable in the physical appearance of the products. Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home or other environments can affect the wood products you buy from Arbor UpCycle. We recommend that the products are kept in stable conditions to minimize the effects of temperature and moisture change. For example, avoid placing the products close to heat sources, such as radiators or ovens, air conditioning units, etc.

Our imagery and samples are used to show the general style and quality of the products, but the end product will always differ.

Our reclaimed timber comes from a variety of sources, including street trees, public parks, private backyards, etc. Therefore, there may be nails and other metallic or non-metallic objects in the wood. We endeavor to ensure that our timber products are of suitably high quality, but it is not possible to eliminate all risks associated with using reclaimed timber. Examples of the risks are deformation, cracks, retraction, splitting and discoloration. 

Each species of wood has a different level of hardness. Soft woods are more susceptible to dents and marks on the finish.

DISCLAIMER OF EXPRESS WARRANTIES

ANY AFFIRMATION OF FACT OR PROMISE MADE BY US SHALL NOT BE DEEMED TO CREATE AN EXPRESS WARRANTY THAT THE GOODS SHALL CONFORM TO THE AFFIRMATION OR PROMISE; ANY DESCRIPTION OF THE GOODS IS FOR THE SOLE PURPOSE OF IDENTIFYING THEM AND SHALL NOT BE DEEMED TO CREATE AN EXPRESS WARRANTY THAT THE GOODS SHALL CONFORM TO SUCH DESCRIPTION; ANY SAMPLE OR MODEL IS FOR ILLUSTRATIVE PURPOSES ONLY AND SHALL NOT BE DEEMED TO CREATE AN EXPRESS WARRANTY THAT THE GOODS SHALL CONFORM TO THE SAMPLE OR MODEL; AND NO AFFIRMATION OR PROMISE, OR DESCRIPTION, OR SAMPLE OR MODEL SHALL BE DEEMED PART OF THE BASIS OF THE BARGAIN.


DISCLAIMER OF IMPLIED WARRANTIES

THIS SALE IS MADE ON THE EXPRESS UNDERSTANDING THAT THERE IS NO IMPLIED WARRANTY THAT THE GOODS SHALL BE MERCHANTABLE OR AN IMPLIED WARRANTY THAT THE GOODS SHALL BE FIT FOR ANY PARTICULAR PURPOSE. YOU ACKNOWLEDGE THAT YOU ARE NOT RELYING ON OUR SKILL OR JUDGMENT TO SELECT OR FURNISH GOODS SUITABLE FOR ANY PARTICULAR PURPOSE AND THAT THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.


Warranty of Services
Any services performed by us are professional services. We do not warrant in any form the results or achievements of any of the services we provide or the resulting work product and deliverables. We warrant that that the services we provide will be performed by qualified personnel in a professional and workmanlike manner in accordance with the generally accepted industry standards and practices. We shall comply with all statutes, ordinances, regulations and laws of all federal, state, county, municipal, or local governments applicable to performing any of the services that we provide.


Raw Slabs
Arbor UpCycle’s lumber shall not be used as construction structural lumber, as it is not classified as such.

We provide milled, unfinished slabs of a variety of species. However, we are not liable or responsible for the inappropriate use of the lumber. The dimensions of stabbed lumber are defined according to our analysis of each log, the specific aesthetic details we want to preserve, etc.

The dimension (e.g thickness) may vary from slabs of the same boule (milled log). Our slabs may be fresh cut, air dried, or kiln dried. Fresh cut slabs have a higher risk of checking, splitting, shaking, cupping, bowing, or twisting. The moisture content in our air-dried slabs is not guaranteed to be a certain level, but slabs are considered sellable at 13% or below moisture level. Kiln dried lumber is the most uniformly balanced and ready to use lumber. We reach a moisture content of about 8-10% at the end of the drying process and the material is stored indoors at our shop. However, we cannot guarantee that small variations will not occur, depending on the climate conditions, which will affect the moisture content. In any case, we insist that wood is a natural product that reacts to temperature and humidity variations by expanding and contracting, even when kiln dried.


Custom Milling
Custom milling dimensions (thickness, width, length, etc.) will be detailed on the estimate provided by Arbor UpCycle prior to milling. Actual dimensions may vary slightly. 

We use a bandsaw mill with thin kerf blades when the diameter of the log is 36” or less. This limits the waste of lumber in a log. When the diameter is greater than 36”, we use chainsaw Alaskan mills, resulting in thicker cuts and more waste. The use of Alaskan mills also results in rougher and more uneven surfaces.  

The client, by providing the wood, is responsible for metallic and non-metallic objects in the logs, which may result in damage to our equipment. We understand that it is difficult to guarantee that no such object is present in the logs brought to us for milling thus we will not charge for damage to our blades up to one minor occurrence per log. Our operators will contact you after the first occurrence and it will be mutually agreed upon whether or not the milling should be continued. 

After the first occurrence, the sharpening or replacement of the blade will be charged to the client. Arbor UpCycle reserves the right to refuse the milling of wood when the quality of lumber or the presence of miscellaneous objects in it is likely to damage our equipment.

Finished Products
Our finished products include all wood pieces from milled lumber that are transformed by our shop crew and stocked at our warehouse/showroom. This includes furniture, decorative items, wood panels, flooring, finished or semi-finished slabs, bookmatches, etc. They are are sold as is.


Custom Products
Custom projects are designed either by the customer, our designers, or both. The first consultation is free. Further consultations and design times will be charged at a rate of $120/hr. Our project quotes include detailed information about the design and materials, after consulting with the client.  

Changes in the design or materials: 

Any changes in the design or materials agreed on the signed estimate will modify the work schedule of our crew and/or direct cost of materials. Such changes may result in a price modification of the project. This modification will be amended on the original estimate and will require signature of both parties before continuation of the project. 

Custom Products – Security Deposit and Payment Policy 

A security deposit will be required at the time of signature for all custom products over $1,000, which is nonrefundable, but will be credited towards the total payment amount due. This deposit amount is a minimum of 20% of the total project price and may be greater depending on the amount of materials and hardware needed. 

We accept checks, major credit cards, or cash in US Dollars only. Note that a 3.5% fee will apply for all credit card transactions. 

The full amount is due at the time of delivery. 

 Custom Products - Shipping and Delivery

We ship anywhere in the USA. Shipping costs may vary depending on the product size and distance to ship the product to. Shipping costs are detailed in our estimates. For international shipping, please contact our team for options. 

Changes in the shipping/delivery location after the estimate is signed may result in additional costs. You will be notified by our team prior to shipping of any additional costs.

Return and Cancellation Policy

Custom Projects
All custom project sales are final upon delivery. No returns will be accepted. In the event of a cancellation, all materials remain the property of Arbor UpCycle and the associated security deposit will not be refunded.

Slabs and all other non-custom finished or non-finished products
All sales are final. No returns or exchanges.

Why Choose Us

Our lumber is carefully handled and crafted through all our processes, all the way up until it gets to you. All of our wood items are one of a kind with a first come first serve sales strategy. We do all we can to make sure our descriptions and photos portray the piece of wood as honestly as possible.

Our Mission

Here at Arbor Upcycle our mission is to provide the most unique one of a kind wood cuts in the wood industry. Our excellent attention to detail and artistic eye helps us select the best live edge wood slabs. Each wood piece is hand selected, accurately described, and priced individually ready for you to purchase.

What Is Upcycling

Upcycling is the creative reuse of waste materials, transforming unwanted industry by-products into new and improved materials of equal or better quality. As a philosophy and a movement, upcycling in San Francisco means carbon sequestration for our environment, historical salvage of San Francisco’s past, and a unique local lumber resource for our community.

Whatever your Live Edge slab needs may be, you can trust Arbor Upcycle to take care of you. We won’t be satisfied until we have provided you with exactly what you want. Our staff will be diligent in making sure that the vision you have for your piece comes to life. With strict quality assurance procedures, we guarantee you will love the Live Edge slabs you buy from Arbor Upcycle.

Call Now and Speak to a Lumber Professional | 415-844-0576

Where Does Our Wood Come From?

Our sister company Arborist Now is a full service Arborist company serving the San Francisco Bay area and they harvest and recycle as much wood that is possible. As a company we believe in recycling and reusing the trees we remove; taking the waste and creating something unique and purposeful.

Can’t Find that perfect wood slab?

We have thousands of slabs not listed yet. Contact us with your size, thickness, and specie request. We will search our inventory to find you something awesome.